Degraded API Performance
Dec 12, 21:41 UTCResolved - Normal operation has been restored. Will continue to monitor for any changes.Dec 12, 21:13 UTCMonitoring - The fix has been deployed and we will continue monitoring the...
View ArticleEPX Outage
Mar 11, 02:47 UTCResolved - We've restored our system to its normal configuration and have confirmed that transactions are continuing to process normally. Thanks to all our partners and merchants for...
View ArticlePartial Outage of Processing Platform
May 13, 20:37 UTCResolved - This incident has been resolved.May 13, 20:10 UTCUpdate - Service has been restored. We're monitoring the situation and will update as needed.May 13, 20:05 UTCMonitoring - A...
View ArticleIncreased error rate for card processing
Aug 17, 17:18 UTCResolved - This incident has been resolved.Aug 17, 17:13 UTCMonitoring - A fix has been implemented and we are monitoring the results.Aug 17, 17:11 UTCIdentified - The issue has been...
View ArticleEPX Timeouts
Dec 14, 17:30 UTCResolved - This incident has been resolved.Dec 14, 17:30 UTCUpdate - EPX has identified the source of the issue and has implemented a resolution.Dec 14, 15:30 UTCUpdate - We are...
View ArticleIncreased timeouts and declines
Dec 15, 16:20 UTCResolved - We have observed no errors in the past 15 minutes, authorization times and decline rates have returned to normal.Dec 15, 15:47 UTCInvestigating - We are investigating...
View ArticleReports of failing transactions
Jan 1, 16:50 UTCResolved - We have implemented a resolution and have confirmed that transactions are processing normally. We will continue to monitor performance of the system throughout the day.Jan 1,...
View ArticleSlow Processing
Feb 6, 19:59 UTCResolved - We have determined that this is not a TSYS issue and is isolated to Discover. Will send out a new incident for that issue.Feb 6, 19:51 UTCUpdate - We are continuing to...
View ArticleDiscover is Down
Feb 6, 22:13 UTCResolved - Discover has resolved the issue and transactions are now processing successfully.Feb 6, 21:49 UTCUpdate - We are starting to see some Discover transactions go through...
View ArticleProcessing Outage
Feb 23, 21:26 UTCResolved - We experienced an issue with our card brand connection platform that impacted your ability to accept payments. The issue appears to be resolved and we will continue to...
View ArticleDiscover is Down
Mar 21, 16:18 UTCResolved - This incident has been resolved and Discover services have been restored. We do not yet have the root cause or what was done to resolve the issue. We will continue to...
View ArticleDebit Processing Service Interruption
Jun 22, 01:25 UTCResolved - The debit issue has been resolved and processing should now be back to a normal state. Thank you!Jun 21, 22:58 UTCUpdate - We are still seeing intermittent debit processing...
View ArticleWhite Labeling Update
Jul 18, 02:51 UTCResolved - Post deployment transactions tests completed successfully. Logs and operations glass shows normal operation. Closing out the incident.Jul 18, 02:47 UTCUpdate - Upgrade...
View ArticleService Interruption
Jul 18, 23:19 UTCResolved - Some features included in the new release were more database intensive than anticipated, which had a negative impact on overall performance. The new features were modified...
View ArticleIntermittent Timeouts
Jul 19, 22:30 UTCResolved - The avg response time for the last 15 minutes is now 1.22 seconds. According to our logs, the incident effectively stopped immediately after we applied the back end capacity...
View ArticleElevated Transaction Rates
Jul 20, 21:39 UTCResolved - Error rates and performance rates have returned to baseline.Jul 20, 21:31 UTCUpdate - We've doubled memory in the api cluster to aid in recovery. We're seeing an issue with...
View ArticleShort Discover Outage
Jul 22, 20:08 UTCResolved - Our monitoring systems flagged a rise in transaction timeouts at about 1:56 PM MDT. This is unrelated to the issue we had earlier in the week and appears related to upstream...
View ArticleSpikes in Approval Times
Dec 7, 17:50 UTCResolved - The issues were specific to Amex but now appear to be resolved. We will continue to monitor and send out another update if we experience any additional service interruptions....
View ArticlePossible Funding Delay
Jan 10, 17:38 UTCResolved - The issue has been identified and batches for next-day funding on January 9th were processed after the cutoff time, which unfortunately impacts all merchants on next-day...
View ArticleEBT/SNAP Service Interruption
Jan 24, 20:38 UTCResolved - This incident has been resolved.Jan 24, 20:38 UTCUpdate - Processing times are back to acceptable levels at this time. We will continue to monitor and send another update if...
View ArticleIncreased Approval Times on the Accel Network
Feb 27, 17:22 UTCResolved - Processing times are back to normal and the issue appears to be resolved.Feb 27, 17:18 UTCInvestigating - We are aware of increased approval times on the Accel Network. This...
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